At FANIÉ, we stand behind our products. Unopened items may be returned within 30 days of receipt for a refund, credit, gift certificate, or exchange (less shipping and handling). Orders returned for refund or credit are subject to a 15% restocking fee. A return authorization number is required for all returns. Please contact our Customer Service Department to obtain a return authorization number.
How to Return an Item
Contact our Customer Service Department to obtain a return authorization number (RA #). You may do this in one of two ways:
Repack the item(s) in the original packaging and shipping box, as it was received. Please include the RA# on the address label. Please enclose a copy of the original receipt with a brief written statement as to why the items are being returned.
You can ship the item(s) back via your preferred method, and we recommend insuring the package for your protection. We can only credit you for items received back in our warehouse.
Send returns to:
Irvine, CA 92618
Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified. Credits are processed within 2 business days of receipt of return.
FANIÉ cannot be responsible for lost or misdirected returns, so for your protection, please prepay and insure all returns.