Over 55 years of Excellence.

Return Policy

At FANIÉ, we stand behind our products. Unopened items may be returned within 30 days of receipt for a refund, credit, gift certificate, or exchange (less shipping and handling). Orders returned for refund or credit are subject to a 15% restocking fee. A return authorization number is required for all returns. Please contact our Customer Service Department to obtain a return authorization number.

How to Return an Item

Contact our Customer Service Department to obtain a return authorization number (RA #). You may do this in one of two ways:

  • Call us at: (800)441-FANI (M-F 9am - 5pm PST) and one of our customer service representatives will be happy to assist you.
  • E-mail our customer service department at and a customer service representative will answer your inquiry within 1 business day.

Repack the item(s) in the original packaging and shipping box, as it was received. Please include the RA# on the address label. Please enclose a copy of the original receipt with a brief written statement as to why the items are being returned.

You can ship the item(s) back via your preferred method, and we recommend insuring the package for your protection. We can only credit you for items received back in our warehouse.

Send returns to:

8-A Faraday
Irvine, CA 92618

Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified. Credits are processed within 2 business days of receipt of return.

FANIÉ cannot be responsible for lost or misdirected returns, so for your protection, please prepay and insure all returns.

See also: Privacy policy