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Privacy PolicyWe take guarding the privacy of the information that you provide when using this website very seriously. Please read this policy to understand how we will treat the personal information that you give to us. Our privacy procedures include the following:
Since this policy may change over time as we modify or expand our service, we suggest that you check back from time to time in order to understand how we treat your information. Your use of this website constitutes your agreement to the terms of FANIÉ's privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Your continued use of this website constitutes your agreement to any such changes.
Use of IP AddressAn IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers -- the big computers that "serve up" Web pages -- automatically identify your computer by its IP address.FANIÉ collects IP addresses for the purposes of system administration and to audit the use of our site. When guests request pages from the FANIÉ website, our server logs the guests' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our house rules or terms of service or to protect our service, site, customers or others. Use of CookiesWhat are cookies? Cookies are pieces of information that a website transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard -- you'll find them at most major websites.By showing how and when guests use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our users needs. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of the FANIÉ website will not function properly if you refuse cookies. For example, without cookies, you will not be able to set personal preferences and you will not be able to shop online. Return PolicyAt FANIÉ, we stand behind our products. Unopened items may be returned within 30 days of receipt for a refund, credit, gift certificate, or exchange (less shipping and handling). Orders returned for refund or credit are subject to a 15% restocking fee. A return authorization number is required for all returns. Please contact our Customer Service Department to obtain a return authorization number.
How to Return an ItemContact our Customer Service Department to obtain a return authorization number (RA #). You may do this in one of two ways:
Repack the item(s) in the original packaging and shipping box, as it was received. Please include the RA# on the address label. Please enclose a copy of the original receipt with a brief written statement as to why the items are being returned. You can ship the item(s) back via your preferred method, and we recommend insuring the package for your protection. We can only credit you for items received back in our warehouse. Send returns to:
8-A Faraday Irvine, CA 92618 USA FANIÉ cannot be responsible for lost or misdirected returns, so for your protection, please prepay and insure all returns.
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